The Internet has become a necessity of everyday life. It modernized system help you to connect you with your loved ones around the globe. Today’s topic will cover the top 6 best internet service provider in Malaysia.
Here in Malaysia, the Telecom market has changed a little. Many new players are entering into the market gives tons of choice to its customer, while at the same time makes it difficult to pick the best one. With the heat on Internet service provider (ISP) encouraging them to improve its products and services and make it affordable for all customers.
What are the 6 best internet service provider (ISP) in Malaysia?
Due to bundle of choices, here we have sum-up the 6 best internet service provider in Malaysia. I believe, our exhaustive list will guide you well. Try to select the best plan by considering a few things in mind e.g. your location, budget, speed etc.
TIME Internet
When we talk about the best Internet service provider in Malaysia, TIME is one the fastest and reliable fibre telecom provider that came across our mind. TIME offers value added and secure services to its clients at the speed of 1Gbps across entire Malaysia.
TIME is constantly striving hard to meet insatiable demands of its customer. Its plans are starting from RM 99 of 100Mbps up to RM 199/month of 1 Gbps. TIME offers Free DECT phone which is worth of RM 149 if you sign up for the plan above 100 Mbps and free 30 minutes / month – free 300 minutes / month.
Why we choose TIME?
Pros:
- TIME offers you the fastest and stable speeds up to 1Gbps at a very low rate of RM 199.
- You will be able to enjoy high speed internet with no lock in period.
- TIME will provide you Optical network unit (0NU) and a WiFi router with any of your subscription.
- Friendly self-help portal available for you to monitor your bills and connection status.
- Occasional rewards by portal e.g. freebies and often unlimited internet plan.
- Active customer service team.
- Affordable relocation charges RM 120
Cons:
- Upon breaking no lock in contract within time, automatically levies RM 400 or 500 surcharges to your account and you will not be entitled to have any promotions.
- TIME is very limited towards its coverage area with limited number of installation ports.
- TIME is more at commercial viability.
FAQ’S:
- How to take a request for TIME internet service? Where to start?
Firstly, you need to go to TIME website and pick up an installation date feasible for you. You can check your application progress by clicking on application status provide you the entire detail of your appointment.
- What documents require for subscription?
If you are Malaysian national you need your MyKad, if non Malaysian you need your passport. Must require a credit card (Master card / Visa card) if you select an auto payment option.
- Where can I pay my bills?
TIME has no physical branch; you can register yourself to self-care portal to view your bills. It offers you an option to make online payment by using your Master card, debit card or you can pay by JOMPAY and e-banking to TT dotcom Sdn Bhd. The subscriber who selects no lock in plan are require to activate their auto debit option.
MAXIS Internet
Maxis consider one of the finest and stable telecom providers with high quality digital services to its clients. If you are considering internet service other than TIME then Maxis is one of the most suitable options. It offers speed ranging from 30 Mbps to 800 Mbps at fairly reasonable rates of RM 89 – RM 299. The cheapest plan for residential need of 30Mbps will offer you single user up to 2 devices, unlimited data and free maxperts installation. You will be extra charge for calling such as 9 sen per minutes to landline and mobile locally. However, if you subscribe 100 Mbps plan or above, you are enabled to have unlimited calling credit.
Maxis business broadband plans are much reasonable as compared to its competitors such as 100 Mbps in just RM 139 as compared to Unifi.
Why we choose MAXIS?
Pros:
- Prices are pretty reasonable than other Malaysia internet service provider such as Unifi etc.
- Maxis offering combine plan for mobile and home internet along with roaming permit to have unlimited calls, data and SMS seems powerful and rational.
- You are not forced to pay IPTV fees which quite great.
- You will get two free units of Mesh WiFi devices upon subscribing 500 Mbps or above.
- Maxis also offer you referral reward of RM 500 off to your bill that would be a biggest saving for months.
- Maxis also giving you an opportunity of having a most advance way of reducing physical SIM card in to e-SIM card which has been widely used by advance countries such as Japan , Canada , USA and South Korea .
Cons:
- Maxis will charge you heavy upfront fees of RM 300 deposit. Also , need to activation fee of RM 100
- Upon completion of your 12 months contract period your plan will be automatically altered to non-promotion. Hence, make sure to mark a contract date on to your calendar.
- Slow bandwidth speed even if you restricted data volume quota.
FAQ’s:
- How to sign up for MAXIS fibre home as a new customer?
Login to maxis.com.my. Sign up for Maxis home fibre. You can choose your installation date from the available slot, and then team will call you back within 48 hours. Your installation should be done within 14 days from your selected date.
- What are the general criteria to sign up for Maxis?
Anyone above 18 are eligible to subscribe for Maxis ONE home fibre, but must need to check your address under the coverage checker. If you are a foreigner, you will be able to deposit RM 500 refundable at the time of your sign up.
- Can I pay my Maxis bill online?
Yes, of course you can pay your bill under an e-bill via Maxis app. It is totally free and secure. You can download and print your latest or past bill statement at any time anywhere.
UNIFI Internet
If you are looking for a large coverage area with easier internet access over the nation, then UNIFI is one of the most preferable internet service providers. Unifi is a service that provides you to have an internet access, VoIP and IPTV not only to your residential but to your business sector. It offers 30Mbps up to 800 Mbps with a free Unifi plus box to get a best internet experience with unlimited data. If you are a gamer or have a multiple devices at home, then choose plan more than 30 Mbps in just RM 189 – RM 349 with 70+ channels with other ongoing promotions.
Why we choose UNIFI?
Pros:
- Unifi covers 8,000 hotspot nationwide.
- You can easily find a cheaper plan starting from RM 79 per month.
- You will be rewarded for every penny you spend for your internet service.
- You can effortlessly pay your Unifi bills from my Unifi app anywhere in the world.
- Unifi offers you value added services e.g. Unifi TV, video on demand as well as other VoIP services.
Cons:
- Customer support is of the channel that doesn’t get the satisfying reviews. Unifi first line support staff is having incompetent technical skills usually end up giving service number or sending customer complaints to another technical staff.
- If you will ever plan to breach 24-month contract, you need to pay termination fee RM 500.
- If you want to change your internet plan you have to pay RM 200
- If you will ever plan to move your business or home to a new location you have to pay RM 300 along with additional wiring fee if needed.
FAQ’s:
- How to take a request for Unifi internet service? Where to start?
You have to follow 3 simple steps:
Login to unifi.com, choose a plan and sign up online make an appointment and wait for the installation.
- Do I need to register my Unifi app?
Yes, you have to register it by giving your personal information fully protected by Unifi team giving you a hassle – free experience. It allows you to link your Unifi account so that you can easily pay your bills, redeem points and keep yourself up to date with the latest promotions.
- How can you join Unifi reward membership?
You need to login to your self-care portal and tick the check box to join the membership. You will simply get 200 free welcome points at the time of your registration.
CELCOM Internet
Celcom claims to be one of the most exciting digital telecom firms by consistently offering optimal customer service along with innovative product and services. It is one of the oldest, most innovative and tightly holds the company in telecom industry thriving to expand its 4G services nationwide.
Celcom offers numerous prepaid, postpaid and broadband plans to its customer at such a reasonable rate. It also offers unlimited high speed fibre internet in just RM 80/month with a 30Mbps internet download speed and internet upload speed.
Celcom is also providing home wireless platinum plan of 150GB in just RM 150 suitable for gamers.
Why we choose CELCOM?
Pros:
- Celcom has a highest coverage area with most reliable network as compared to Digi offered at same price.
- Celcom covers the highest customer market which shows its product and service quality
- If you are leaner towards customer service then go for celcom as it is one of the award winning companies ensure to give utmost priority and importance to its customers.
- Live chat option for any ongoing disruption in to your line and technician will try to rectify it as soon as possible. You don’t need to wait long ,can easily manage all your need via online customer service portal.
- Celcom has a most stable signal, it never dropped.
Cons:
- Celcom is better if you live in urban area as compare to rural populated area.
FAQ’s:
- How to sign up for celcom internet service and its requirement?
For subscription, you can visit blue cube or authorized sales partners. For registration, you need your IC no.or Passport No. If you are Malaysian national you don’t need to pay any charges, but for foreigners, they charge you a deposit fee of RM 500 at the time of registration.
- Where can I pay for my services?
You can make your payment at any blue cube stores, celcom certified partners, kiosk services. You can pay online too via banking services such as May Bank 2u or one click to CIMB.
- If I terminate my services within the contract period or change my location will I be charged?
Yes, you will be charged of RM 500 reflected in your final bill at the time of termination. In case of changing location you are liable to pay RM 200 and you will get your service relocation according to their availableness.
DIGI Internet
If you are looking for another telecom after Celcom and maxis then Digi would be most preferable network. Digi is now clinching more subscribers as compare to Celcom and maxis for the very first time.
Digi is one of the youngest telecom companies empowering 11.3 million of customers around the Malaysia due to its advance 4G LTE network and more heading towards innovative products and services transformed in to the most trusted digital firms. It offers services such as postpaid, prepaid, broadband and other accessories to its clients. It plans start from RM 130 per month of up to 100Mbps which is ideal for small households, unlimited internet and also if you wish you can pair it with your Digi postpaid plan that cost you minimal. Digi plans start from 100 Mbps up to 1Gbps.
Why we choose DIGI?
Pros:
- Digi also consider affordable telecom such as its new Digi postpaid 68 offers 3GB of data with 1 GB unused data that would be rolled over for the next billing. Quite interesting !
- You will not face any spike in your downloading and internet speed.
- Digi has the best reward system as compare to other. So when you sign up for Digi either from your phone or home internet you will receive good rewards and promotion.
- If you want to change your location you don’t need to pay any relocation fee if account is registered under the same name.
Cons:
- Digi has lack of base station as compared to its competitors such as Maxis, celcom etc.
- Inconsistency of speed if you go too deep in building such as basement parking lot or too high, you will face abrupt signal lost from one cell tower to another.
- Inefficient customer service. The staff can be very helpful or either the most aggressive person to deal with.
FAQ’s
- How you can request for Digi?
Login to Digi.com.my upon signing at the Digi store you can select and confirm the date and time of your installation according to your preference. Later on you will receive confirmation email from digihomesupport@digi.com.my to further confirm it from the person you will come to assist you in term of your installation.
- If I want to upgrade and downgrade my Digi plan with in contract period can I?
No, upgrading and downgrading is not permitted you are required to terminate your Digi plan. Upon termination, you have to pay the fee of RM 500.
- How to get Digi internet freedom promotional offer?
In order to require any promotion you must need to have minimum one Digi postpaid 80 plans or above and must subscribe to Digi internet freedom 190 or Digi internet plans of 290.
UMOBILE Internet
The Telecom Company established in 2007. Umobile grab quick attention due to its innovation products and value proposition. Umobile plans and packages are simple and affordable best for postpaid and prepaid mobile users. Umobile has introduced its plan, such as Giler unlimited prepaid and postpaid plans for smartphone as low as RM 50 and RM 12 which are fairly cheap for everyone.
Umobile offering its postpaid broadband plan of 4G network with a free MiFi modem as low as RM 68 – RM 128 up to 32 GB of data. While choosing this plan you can connect up to 8 devices at your home, unlimited streaming as well as hassle-free not tie up to you into any contract.
Why we choose UMOBILE?
Pros:
- If you are budget constraint then Umobile is best for you as it plans are relatively cheaper than other competitors. Umobile also give you opportunity to save a lot of bugs at the end.
- Improvement in customer service, you don’t need to wait long to get your problem solve. Customer service staffs are quite friendly.
- Strong and no drop off signals.
- Offering e-shopping facility which allows you to make purchases from Umobile website and directly shipping to your address.
- Giler reward which offer amazing deal on every Thursday such e-shopping, food, travel vouchers etc.
- Umobile FAQ’s are available in different languages which make it easy for all non-Malaysians to understand.
Cons:
- Limited 4G coverage whereas 3G connectivity is available in most cities and town in peninsular Malaysia and some only receive 2G connectivity.
- Not offering home fibre internet as compare to its competitors. Only offering postpaid and prepaid plan of 4G to its customers.
- Malaysians are fit for e-shopping whereas non – Malaysian are not opt to use this option. Foreigners must need to walk-in to purchase any plan with their passport.
FAQS:
- Where can I subscribe to the Umobile broadband plan?
For subscribing to any broadband plans you need to visit U mobile services or dealers. You can also check from their website: http://u.com.my/store-finder to look for a nearest branch.
- Is there any contract period and require any deposit at the time of registration?
No, there is no contract for any of the postpaid, or prepaid broadband plans. You can request for termination at any time with no penalty charges. If you are Malaysian national you are not required to pay any deposit, but for foreigners deposit is RM 100.
- If I subscribe to any plan and later on I need to change my rate plan, can I? Do I need to pay extra for that?
All U mobile users are allowed to change their plan, but it is limits to 3 times in a year.
No, you don’t need to pay any charges to change your rate plan.
BUYER’S FAQs
What is Internet service provider?
The term of Internet service provider (ISP) in Malaysia means a company (such as TIME, TM, MAXIS, and etc.) that provides Internet access to both personal and business customers. The Internet service providers use fiber optics, copper wire, satellite, and other forms to provide Internet access to its customers. Also, customers have to pay a fee to ISP only can surf the web, shop online, conduct business, and connect with friends and family.
What are the factors that need to consider while choosing internet service provider (ISP) Malaysia?
The above mentioned Malaysia internet service provider list are perfect to choose from. Before making purchase decision, we suggest you to choose the right service provider depend on your need and demand e.g. if you are gamers or vlogger you must need to choose a plan that has high speed and high downloading power with affordable rate. If you are looking to have the best postpaid and prepaid mobile plan, then U mobile would work best for you.
Which internet service provider (ISP) is considered best in Malaysia?
TIME has a larger customer market as it considers one of the fastest service providers up to 1Gbps in just RM 199. The TIME service level is also quite professional. When you sign up for any plan from RM 99 to RM 199 you will be applicable for discount depends on the contract you will choose. If you are lucky enough to have TIME coverage in your area, then go for it!
Conclusion
As a consumer, you need to consider many things before you actually make the purchase decision. You must make sure to choose the one you are comfortable with in term of customer service, pricing and internet speed.
Our complete list of guidance will be very helpful for you to pick up the best plan according to your needs and want. Make sure to maintain the stability to avoid paying any termination or penalty fee. Finally, please share this article on the 6 best internet provider in Malaysia if you think it is useful.
